- Are the charm will be real silver?
The fourseven jewellery is made up of 925 Sterling silver which is a real silver. There are few category in which we have used Cubic Zirconium, Brass, enamel and stones.
- Will my items be boxed and wrapped?
A proper care is taken while packing the jewellery so that it reaches you safely without any damage. We pack it in a proper gift box and keep it in a cardboard box for shipping
- How safe is my product?
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India and UPS for international orders . Please do not accept any package that has been tampered with
- How can I care for my jewellery?
Please store all your silver jewellery in airtight bags when not using and gently polish with a soft cloth if needed. You can also check our style and care section for a good care of your Jewellery.
- Why should I register for an account?
We have sterling points concept which is valid for only registered users.
- What are the benefits of registration over guest checkout?
Register customer will be entitle for sterling points. Also for any new announcements and special offers, fourseven contacts registered customer.
- How should I place an order online?
Please follow these simple steps: » Select your piece of Jewellery and "Add to your Shopping Bag' » Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping' » Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping » Enter your shipping details and continue to the Payment Options » Select your Mode of Payment and Place the order » You will receive an order confirmation email to the e-mail you provided while placing your order.
- Is it safe to shop on fourseven.in?
This website is the official fourseven Online Shop. We fully guarantee the authenticity of all products purchased here. You can trust us as your trust will help us to build our brand
- Can I place my order over the phone?
Sure. You can call our customer care number (i.e. +91 847 001 4747) and the concerned person will help you in placing your order. You can clear any query if you have on the same number.
- I need help buying a gift. Can you help?
Yes. Our experts can help you in buying products for your loved once. We have different gift ideas for every occasion.
- Is it possible to modify your jewellery so that it fits me perfectly?
Modifying jewellery is possible but it will take minimum of 1 month time. Most of our fourseven jewellery has no size bar. For Rings and bracelets, we have different sizes which can be mapped and you can choose your best fit jewellery. (For discussion)
- How long does it take for an item to be personalised. Do you do personalisation?
We can provide customized jewellery but it will take minimum of 1 month time
- What if there is a problem with my purchase?
If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 30 days, we have a 15-day No questions asked Money Back Policy. This is applicable for orders within India only.
- is there any discount option available?
No fourseven don't believe in discounts. But we have sterling points for the registered user as a loyality points.
- is there any EMI facility?
Not now. (Need discussion)
- What if I want to pay by Net Banking or by cheque or by cash payment?
You can make the payment through net banking or you can opt for Cash on delivery also.
- How do I pay using a Credit/Debit card and is it safe?
We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. fourseven and our trusted payment gateways use SSL encryption technology to protect your card information
- How long will my jewellery take to arrive and how will it be shipped?
It takes 3-5 working days generally to get products delivered through courier
- What is your returns policy?
You can return the jewellery within 15 days from delivery if you have any issue with the same
- Do you ship outside India?
At present we are restricted to ship only in India but we will shortly be shipping across the globe.(Need discussion).
- How do I track my order after it has been shipped?
Once the product is shipped. We mail the tracking code to check the same.